At The Nautical Mind, you will receive exceptional personal service:

• Our staff processes your order in our bricks-and-mortar store in downtown Toronto
• Shipping charges are calculated on a per-order basis
• Your credit card is charged when we ship — and not before.

Every online order we receive is confirmed by email. In-stock items are shipped the same day an order comes in; out-of-stock items are shipped as soon as they arrive in the store.

Shipping and handling costs are based on

• the weight of the items you order
• your location
• the delivery method you request

Each individual shipment has its own shipping and handling charges. If the shipping cost seems excessive to us, we will contact you to confirm your delivery-method choice, and to discuss alternatives.

If speed is an issue, please contact us — we'll find the fastest and most economical way of getting you your package.

We recommend shipping by Canpar ground courier, which is cost-effective and reliable. Normally, deliveries to urban centres in Ontario and Quebec cost between $6.50 and $8; rural and coastal destinations cost a little more. In central Canada, Canpar parcels are delivered the day after we ship. Delivery to the East or West coasts takes four to eight business days. Express service is also available.

If you would like to request Canpar or other courier delivery, please note the following:

1. Canpar delivery normally requires a signature by the recipient. If no one will be able to sign for your package, you can supply a different delivery address or instruct us to mark the package "No Signature Required".
2. Couriers will NOT deliver to a PO Box address.
3. Couriers require a full street address (eg. 43 County Rd 35, RR#2).

Shipments can also be sent by Canada Post (including those to PO Box addresses).

Shipping to the United States

Parcels can be sent to the U.S. either by UPS or by mail. Orders that weigh more than 1kg (2.2lbs) or cost more than $100 are best sent by UPS.

UPS Standard deliveries usually costs around $20. UPS guarantees that packages sent this way will be delivered in under five business days (they often arrive much sooner). Faster service is also available.

Smaller packages can be sent by surface or air mail. Surface mail costs between $6 and $13 and takes between two to four weeks to arrive (sometimes longer). Air mail delivery costs between $8 and $15 and takes one to two weeks.

Shipping Overseas

Packages sent by surface mail to addresses outside North America may take four to six weeks to arrive. If you'd like speedier service, please request air mail.

Express courier service is also available. Prices start around $65.

Credit Card Orders:

We accept MasterCard and VISA. Charges are put through only when items are shipped, and only for the items included in the shipment. In order to speed repeat-customer shipments, we keep billing information on file, unless you instruct us otherwise (see our privacy policy for details). We reserve the right to request payment through bank transfers or International Money Orders in Canadian dollars.

When you call or email us your order, we will calculate the total cost (including shipping and taxes) for you, and set aside your books or charts. When we receive your personal cheque or International Money Order in Canadian dollars (made payable to The Nautical Mind), we will ship your order.

Residents of Canada will be charged 5% GST on all purchases. Residents of Ontario will be charged 8% PST on all non-book items. Residents of New Brunswick, Nova Scotia, Newfoundland and Labrador will be charged 13% HST  on non-book items.

If you are not completely satisfied with the books you purchase, we will fully refund your money if you return them to us in good condition within two weeks.

We do not accept any returns of software, DVDs, charts or professional texts.

When you place an order with us, your name and address are added to our mailing list — which we use once a year to announce new fall books. Please contact us if you would like to be reomoved from our mailing list. We do NOT sell or lend our mailing list to other companies. For further details, see our privacy policy.

We accept customer reviews of books and post them with the title's online listing. By submitting a review, you agree to let us republish it royalty-free in any medium. We reserve the right to reject offensive or inappropriate reviews.

Thank you for ordering from The Nautical Mind. As an independent specialized bookstore, we appreciate your business!